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Indressme Online Store: Rude Chat Support

1/04/2013 08:49:00 AM Chai Chen 44 Comments

It's the new year! I have to make way for this post and move my other scheduled post so I can share this ... I was happy with my last post: Looking Forward to a Better 2013 ... Happy New Year to Everyone! until this happened ... hello new year!

We should all celebrate as we start 2013. And so I wanted to welcome it with a bang with one of my winnings from an online store; which I thought was nice. I was pretty excited to make my purchase but I was welcomed with a very rude customer service / chat support. The conversation was really unnecessary. I was just too excited to use my coupons I guess but the way I was treated is extremely uncalled for.

I won one of my fave bloggers - Ania's Indressme Giveaway last December. I could've just used my winnings right then and there for worth $40 but I wanted to purchase other items too so I can get them all at once. I was contacted by Indressme representative Ann Smith; and they were polite. I asked if I can purchase by January instead and she gladly said she will give me a new code since my coupon will expire in 5 days (and yes, that's the very reason why I asked in the first place - because I am aware that some coupons will expire). So this January, I was so eager and asked for my new code ... I guess I did not wait for her to reply and chatted right away for their live support that led to this ... it was unfortunate for me to experience this but anyway ...

You judge ... Here's how it went ... All time stamps in the chat are in US Pacific Time - January 2 2012 to January 3, 2012 (past 12MN US time).

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I am very grateful to have won this giveaway but it's just sad I get to experience it this way ...


I am not sure if I wasn't clear or if I was just not making sense but just to point things out, all I wanted was:
  1. Get my 15% New Sign Up coupon code (since they didn't automatically send it, I had to ask)
  2. Get my new $40 code since the other one is expired - and they told me anyway they'll give me a new one by January
I am not asking for another $40 code to make it $80 for crying out loud! I only need my new code since I did not use the last one. The representative was rather mean and abusive. And it's really disrespectful as well for the chat support to just leave the conversation a few seconds right after the last chat without resolving the concern (or at least ending it nicely, right?)

Here's how the email trail went (when I was advised I won my blogger friend's giveaway) ... Time stamps are in Philippines' local time ...

Online shopping is fun! Winning giveaways like this is more fun! I am really grateful for Ania's giveaway as I was luckily picked but I am extremely saddened by how I was treated by their chat support.

As a blogger, I make sure that my posts here are reflective of my honest insights on fields I touch, which are dear to me - cosplay, fashion, beauty, reviews, etc. Getting partnerships with brands and online shops in 2012 is a blessing for me and I can't thank my beloved partners enough for the warm welcome and the nice treatment. Of course, we treat each other with respect and professionalism at all times - this is how we build further trust and partnership with a flourishing relationship. And sometimes, there are just those low hanging fruits in the team - like probably this chat representative.

CHAI'S VERDICT: ★ (1 Star!!!)
For their customer service / chat support - I really rate them low ... sorry ...

I mean no harm in any partnerships or fandom you have about the shop. In fact, I don't think this one incident will be reflective of my whole view about their site anyway. I still think the shop has a good promise and we can have good partnerships. This incident just happened and all I want is for this to be cared for and proper corrective actions done. Nobody - not me, not you, not any customer nor partner deserves that treatment. Take note, I purchase more than $40 in multiple other shops like the ones I partner with / affiliate it - it takes trust and partnership for me, before I get to do that ... and this rep definitely ruined that for Indressme Shop. It's not the buying power & capacity in question ...

(^_^) I still wish everyone a happy new year ... 2013 is here ... let's not waste it! Let's look back at my last post which was way happier than how this rep welcomed my 2013 - Last Post: Looking Forward to a Better 2013 ... Happy New Year to Everyone!


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