
What is it to become a
Team Leader? Or maybe, a better question is,
who is a team leader?
We can come up with a lot of terms synonymous to this. Corporate entities normally call it as a "Team Leader" position. Other companies also call it in a similar fashion: Supervisor, Team Manager, Team Manager, Unit Lead, Officer-in-Charge, Team Support, Team Specialist, etc ... Regardless of the term, what's more important is the
quality of the person holding that position. When I say "quality," I believe I'm already alluding it to the characteristics, personality, and the overall composition.
Unfortunately, while the title is overly attractive, not all people are qualified for the post. Moreover, the role. There's a difference between the
duties & responsibilities vs. the position title; and not everybody understands that.
In the corporate setting where I am in, I am no longer surprised that this is also very evident. I am not exposed to business practices outside the BPO industry. I only get information about them (i.e. Food, Apparel, Manufacturing, etc.) from the web and magazines. Little did I know, it could be much worse ... the BPO industry's flock of Sups are even better! No offense intended to the sups in other industry though. Or maybe, I'm just using the corporate-setting standard. Nevertheless, I guess regardless of the industry where we belong, the core values of a "TL" (dubbed abbreviation of Team Leader) never changes. And yet, they aren't present in what I observed.
I've observed in a number of restaurants, fast food chains, and similar industries that so-called
SUPERVISORS nag at their crew. Not that I'm generalizing all of them; I'm just simply stating that this is what I've observed. My most recent encounter was yesterday; and it ain't any better.